Personal data we collect

We collect data from you, through our interactions with you for a variety of purposes described below so as to operate effectively. 

You provide this data directly, such as when you contact us by e-mail, post or telephone or when you become a supplier, or we contract with you as a Client.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time and include:

• Suppliers of products and services to us;

• Communication services, including e-mail providers and social networks (such as Linked-in) when you give us permission to access your data on such third-party services or networks; and

• Developers who create software and databases.

Your Rights

When you are asked to provide personal data, you can decline. Where we need to collect personal data by law or to enter into, or carry out, a contract with you, and you do not provide the data, we may not be able to enter into the contract.

You have the right to ask for a copy of the information we hold about you. This is a data subject access request and you can make a request by writing to us using the detail on the ‘Contact’ page or by use of the form thereon. We may request further information from you in order to verify your identity before disclosing any personal information to you.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

In certain situations, you may require the erasure of personal data about you.

You may receive the personal data concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and in certain situations have the right to transmit that data to a third party. You may object at any time to processing of personal data concerning you for direct marketing. You may claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the GDPR.

If you would like to exercise any of those rights, please email, call or write to us using the details on the Contact page and let us know the information to which your request relates. Please note that we will require sufficient information and proof of identity from you.

The information we collect about you

We may collect and process some or all of the following types of information in the course of interacting with you and/or providing our services or where your use of the website:

• Name, contact details such as an e-mail address, telephone numbers and/or home and business addresses;

• Demographic data & photographs. Data about you such as your age, gender, country and preferred language. Photographs for Profile marketing to Clients;

• Payment data. Data to process payments, such as your bank account details.;

• Interactions. This includes:
• where you contact us, or we contact you, we may keep a record of the communication; and
• Browse Data about web pages you visit including, but not limited to, visit data, location data, and other communication data, and the pages that you access.

• Cookies – our website uses cookies which are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Whilst we collect most of the information from you, we may also collect information from third party sources such as:

• HM Land Registry, Companies House, and social media websites;

• from the contact who put you in touch with us;

• from a third party with your consent such as your bank, accountants, solicitors or agents.

Information you provide us

If you give us personal information about any other person, in doing so you are confirming that that person consents to our use of their personal data and you have given them a copy of this policy.

How we use personal data

We use personal data to:

• provide our services;

• improve and develop our services;

• fulfil our obligations;

• recruit appropriately qualified and experienced personnel;

• advertise and market; and

• operate our business, which includes analysing our performance, meeting our legal obligations, developing our workforce and doing research.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. 



When we transfer personal data from the European Economic Area, we do so based on a variety of legal mechanisms, as described in the ‘Where we store and process personal data section’ of this privacy statement.

Purposes of processing

We will never sell your information or pass it to any third party for any other purpose unconnected with our business.

We share your personal data with your consent or as necessary to provide our services and/or complete any transaction you have requested or authorised. For example, to deal with any communication received from you or we may share bank details to enable payments to be made to you with our global bankers.

We may also use your data to notify you of any changes to our services or organisation or to ensure that content on this website is presented in the most effective manner for you and your device.

In addition, we share with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide IT support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as sale of assets.

Finally, we will retain, access, transfer, disclose and preserve personal data, including your content (such as the content of your emails or files in private folders), when we have a good faith belief that doing so is necessary to do any of the following:

• comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;

• protect our Clients, for example, to prevent spam;

• operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks;

• protect our rights or property, including enforcing the terms governing the use of the services – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property, we will not inspect a Client’s private content ourselves, but we may refer the matter to law enforcement.

How long we keep your personal data

We retain personal data for as long as reasonably necessary to provide the services and fulfil the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types, the context of our interactions with you or your use of services, actual retention periods can vary significantly.

Marketing and Advertising 

We may also wish to provide you with information about special features of our website or any other service we think may be of interest to you. We will only do so with your explicit consent. If you agree to us providing you with marketing information, you can always opt out at a later date by contacting us.

Advertising allows us to provide, support and improve some of our services. We do not use what you say in email, chat, video calls or voicemail, or your documents, photographs or other personal files to do this unless you expressly agree to the same after a specific request from us. 

Where agreed we may  use other data, for advertising our services such as the delivery of some of the information you see on our web-site.

How we protect your information

We are committed to the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on firewall-protected encrypted computer systems that have limited access. When we transmit confidential data (such as a bank account information) over the Internet, we protect it through the use of encryption or directly to the bank via secure interface. We comply with applicable data protection laws, including applicable security breach notification laws.

Whilst we use all reasonable efforts to safeguard your personal information you should be aware that the use of the Internet is not secure and for this reason, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA) and United Kingdom that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

Changes to this Privacy policy

We will update this privacy statement when necessary to provide greater transparency or in response to:

• feedback from clients, regulators, industry or other stakeholders;

• changes in our services; and

• changes in our data processing activities or policies.

When we post changes to this statement, we will revise the “last updated” date at the top of the statement and describe the changes on the Change history page. If there are material changes to the statement, such as a change to the purposes of processing of personal data that is not consistent with the purpose for which it was originally collected, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how we are protecting your information.

Links to other websites

Our website may contains links to other websites. This Privacy policy applies only to our website so when you access links to other websites you should read their own privacy policies.

Your consent

By submitting your personal information you consent to the use of that information as set out in this policy. You can revoke your consent at any time.

How to complain

Please contact us via the Contact details given on out Contact page.

The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

In the UK the Information Commissioner may be contacted at https://ico.org.uk or their Head Office at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Fax: 01625 524510